To be able to order via the website, you need an account. With this account, you can view our prices and stock levels and you have direct access to your order history, invoices, and open items. Don't have an account yet? Registreer hier.

You can select the desired items via the webshop and place them in your shopping cart. Once you have completed your order, you can place the order via your shopping cart. You will receive a confirmation email once the order has been completed. Our sales team will then contact you for delivery. Please note that the items in your shopping cart are not reserved for you from stock, only once the order has been placed will the stock be reserved.

Depending on the country or region, a minimum order amount has been set. The webshop will automatically indicate whether you have reached the minimum order amount. If you would like to know in advance what your minimum order amount is, you can contact your account manager or our sales team.

Free shipping is available depending on the country or region. You can find an overview of this here

Items placed in your shopping cart will remain in your shopping cart, so you can complete the order at any time. Please note: the items in your shopping cart are not reserved from stock; they will only be reserved once the order has been placed.

Yes, there is also a minimum order amount for pick-up, depending on the country or region. This may differ from the minimum order amount per shipment.

Yes, it is possible to create different order lists via the webshop, once you are logged in. You can add the item to an order list via the heart on the product tile or product page. Click on the heart, now you can choose "Create order list" or add it to an existing order list. You can reorder the order list at any time.

Yes, you can do this via the "Quick order" function in your my account. Here you can easily enter item numbers and the desired quantities. You can also import a CSV file.

Yes, this is possible, but not via our webshop. Click here.for more information about container orders.

Items can only be purchased per pack size. This means that the minimum order size varies per product. It is not possible to deviate from these numbers.

Once you are logged in, you can view the stocklevel per product.

Products that are not in stock can be ordered. You must take a longer delivery time into account. If new stock has already been ordered, you will see the date that it is expected back in stock. If you have any questions about this, please contact our sales team. If it is not possible to place the product in your shopping cart, the item is discontinued from our collection and will not be produced anymore. If you have any questions about this, please contact our sales team.

In your my account you can go to "Order Overview". For each order, you can see whether it has been fully or partially delivered. In the case of a partial delivery, you will still see products open, so they are still on backorder.

On the website, you will find all products that are in stock or can be ordered from us. If you are missing a specific product, please contact us so that we can take a look.

Yes, we offer this option. Please contact your account manager for the possibilities.

The website shows all products that are in stock or can be ordered from us. If you are still missing a specific product, please contact us so we can take a look.

We inspect all packaging before shipping to ensure that your order is shipped undamaged and complete. Unfortunately, it may happen that we overlook something or that damage occurs during transport. We therefore recommend that you always count all products upon receipt and check them for damage. If you have received a damaged product, please report this to us immediately. In order to assess it, make sure this information is as complete as possible, so that our team can handle the complaint as quickly as possible:

a completed damage form

evidence such as photos

any other documents from which it can be deduced that the products supplied by us and the rejected products are identical, such as an order confirmation.

Important in case of transport damage: always note the damage immediately on the carrier's delivery note. This helps us to process your report faster and correctly.

All prices you see are your purchase prices, excluding VAT and shipping costs. Dutch customers are always charged the VAT amount. No VAT is charged for customers outside the Netherlands. Any price agreements are calculated automatically and shown in the webshop.

Yes, we have a catalog available for resellers. You can find the catalog here.

If the products are outside, it is important to drill a few holes in the bottom so that excess water can drain and the pot does not break in the event of frost. See our Use & Care page for all maintenance instructions.

If the item is placed in your home or office, we recommend placing an inner cover to prevent the pot from leaking. See our Use & Care page for all maintenance instructions.

Most pots are plant waterproof. Our products are not suitable as a vase or water basin.

Most pots are UV resistant, but unfortunately, it cannot 100% prevent the products from discoloring due to weather conditions.

All our products require little maintenance. If they are dirty, a dry cloth or sponge and some water or soap will ensure that the product is clean again. Aggressive cleaning products and high-pressure cleaners damage the product and are therefore not recommended. See our Use & Care page for all maintenance instructions.

De levertijd verschilt per land. Bekijk hier een overzicht van de levertijden, of neem contact op via sales@potterypots.nl

Shipping costs depend on the delivery address. This is calculated based on the order size and varies per country/region.

We have been able to determine free shipping amounts for deliveries to certain regions. This means that shipping costs are waived for orders above a certain amount. If this amount is not reached, a percentage of the order total will be charged as shipping costs. If you have any questions about this, please contact our salesteam.

No, we provide an indication of the expected shipping date. If you have a preferred date, indicate this in the comments when placing the order and our sales team will contact you about the options. Please note that the shipping date/delivery date is always an indication. We work with external transporters and are dependent on their schedule. We will do everything we can to use this date as a guideline, but we cannot provide any guarantees.

It may happen that one or more products in your order are not immediately available. Your shopping cart shows which products are immediately available and which products are only available later and are therefore on backorder. Without notice to the contrary, we will immediately deliver the available products and partial deliveries may therefore occur. If you prefer to have everything delivered at once, please indicate this in the comments field when placing the order, and our team can take this into account.

The order confirmation contains an indication of the immediately available products. Delivery time depends on the destination and carrier, we cannot give any guarantees about this.

We deliver our products worldwide, to addresses that are accessible by our external carriers. NB! We only deliver to the ground floor. Please note! We only deliver to the ground floor.

We currently deliver exclusively to the following islands: Mallorca, Ibiza, Menorca, Formentera, Sicily and Sardinia. Please contact our sales team to discuss the options.

We do not ship to private residential addresses, PO Box addresses, and to a limited extent in city centers. We only deliver to the ground floor.

Yes, you can. You have two options:

Pick up yourself
You can personally collect your order from our warehouse. As soon as your order is ready, you will receive a message from us to schedule a pick-up appointment.

Pick up via carrier
It is also possible to have your own carrier collect the order. Once your order is ready, you will receive the pick-up information from us, such as the number of pallets, dimensions, and total weight. This information will only be provided once the order is complete.

Note: After receiving this information, you are personally responsible for informing your carrier. The order must then be collected within the specified time frame.

We offer various digital services, for more information see our Digitale Order Services page